Customer Driven Transformation: Download the first two chapters

Our work

Using service design to lead an ambitious customer experience transformation programme.

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Dubai Airport Customer Service Design

Piloting a new approach to customer service and information delivery Read more

Samsung Schools Digital Solutions

This product had to cater for the ways teaching happened in and outside of the classroom and reflect how this might differ across the US, Europe and... Read more

THAT: omni-channel lifestyle store

THAT would be an ambitious concept store that would rely on the store offering their target customers something beyond a standardised retail... Read more

Mercedes-Benz Aftersales Model

Mercedes-Benz wanted to develop an after-sales service that would become a new industry standard and make service a reason to come back to... Read more

Mercedes-Benz Aftersales Model

Mercedes-Benz wanted to develop an after-sales service that would become a new industry standard and make service a reason to come back to... Read more

THAT: omni-channel lifestyle store

THAT would be an ambitious concept store that would rely on the store offering their target customers something beyond a standardised retail... Read more

Samsung Schools Digital Solutions

This product had to cater for the ways teaching happened in and outside of the classroom and reflect how this might differ across the US, Europe and... Read more

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