Ski Dubai Experience Masterplan

Designing the new Ski Dubai to elevate the customer experience.

Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an upcoming infrastructure upgrade, that would stand out from the region's other snow-based offerings.

The Challenge

Ski Dubai, a well-known snow and ski resort in Dubai, sought to revamp its aging customer experience and align it with a forthcoming infrastructure upgrade, aiming to create a captivating and contemporary attraction.

Ski Dubai partnered with the Engine Service Design team to achieve this, envisioning a redefined experience to feel special and memorable for visitors. This transformation was more than just a physical facelift; it aspired to offer an immersive, enchanting journey that surpassed other snow-based attractions in the region.

Through collaboration with various stakeholders and partners, a comprehensive Experience Masterplan was devised, charting the course for Ski Dubai's renewed experience.

This transformation narrative encapsulated themes of innovation and commitment to setting new industry standards.

Home

Work

Ski dubai customer experience

Back to all Engine work

Barclays Bank Service Strategy Design

Barclays Bank, responding to new UK Government regulations, collaborated with the Engine Service...

Zurich Life

Zurich UK Life responded to changing UK pension legislation by partnering with the Engine Service...

Severn Trent Customer Experience Redesign

Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine...

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.

Get in touch