Service Design Consultancy For Governance & Public Services

Service design consultancy for

Governance & Public Services

Creating a compelling vision or idea that excites your organisation should not be so hard.

Our Service Design System has helped government and public services organisations such as Kent County Council and the UK Department for Education engage citizens and service providers in the design of better services, with measurable impact

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Citizen-centred service design

Citizens’ expect consumer-like experiences of public service and providers expect more from citizens as co-producers of outcomes. As co-producers, citizens and frontline teams must be involved in the design of services, to ensure they are fit for purpose; to accomplish this, insight from people’s everyday lives must be rapidly shared with those defining policy.

There’s no stopping the digital transformation of public services now

Governments have been publishing information on webpages for a couple of decades now. Paper forms and processes have been translated into digital user experiences, with huge convenience and cost benefits. Today, technology is enabling citizen’s as co-producers in health, social care and education and allowing people to be net contributors to the public good. The best examples show us how data and AI can help get more from less.

People delivering excellent services, enabled by digital products

At Engine Service Design, we work with public and private sector organisations seeking to improve public service design and delivery. Our work spans the design of digital products and services for frontline teams to operate in physical environments, and for service users to research, co-design and prototype on the ground.

Imagine what’s possible

Design services that mesh brilliantly with the realities and complexity of people’s everyday lives, to reduce waste and maximise effectiveness.

Design services that get the most from your frontline, enabled by useful and usable data and digital products.

Services that extend the means and role of citizens to help themselves and their communities – enrolling citizens as co-producers.

Technology that reduces or removes unproductive work and re-work, to focus precious time on the people that need it most.

Public buildings and spaces providing a great experience for service users and designed with those that deliver services in mind.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

KCC Social Innovation Lab Creation

Building a Social Innovation Lab to develop better citizen services

Kent County Council needed to become more innovative to meet more complex challenges and higher expectations from residents. Engine Service Design helped them create the Social Innovation Lab for Kent, which is now recognised as an early and leading example of people-centred policy-making and local public service development, winning awards and featuring in several publications.