Our work

Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.

work-hero
Work-mobile

London Heathrow Airport Standards

Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service. Read more

Helsinki Airport Vision For Services

Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that... Read more

9 key learnings from working with Dubai Airports

Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to... Read more

Emirates Airlines Passenger Experience Vision

To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team... Read more

Emirates Airlines Passenger Experience Vision

To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team... Read more

Helsinki Airport Vision For Services

Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that... Read more

London Heathrow Airport Standards

Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service. Read more

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.