Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service.
Read more
Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that...
Read more
Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
Read more
To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team...
Read more
To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team...
Read more
Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that...
Read more
Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service.
Read more
