Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
London's St Pancras International Station collaborated with the Engine Service Design Team to research best practices from various large transport...
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The airport shuttle, Heathrow Express, aimed to enhance the passenger experience to boost service use between London Paddington Station and Heathrow...
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Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
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Southeastern Railways partnered with Engine Service Design to create a service vision to enhance the passenger experience on a new rail route based...
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Southeastern Railways partnered with Engine Service Design to create a service vision to enhance the passenger experience on a new rail route based...
Read more
The airport shuttle, Heathrow Express, aimed to enhance the passenger experience to boost service use between London Paddington Station and Heathrow...
Read more
London's St Pancras International Station collaborated with the Engine Service Design Team to research best practices from various large transport...
Read more
