Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships and truly believe that if they give people a...
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Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and attention to detail their cars are renowned for. They...
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Dubai Airports, faced with the challenge of accommodating a growing number of passengers at the world's busiest hub airport, partnered with the...
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When Sainsbury’s pioneered the self-service supermarket in the UK in the 1950s, the shopper’s role changed forever. Over the last ten years,...
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The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,...
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THAT would be an ambitious concept store that would rely on the store offering their target customers something beyond a standardised retail...
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KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer...
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As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,...
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The UK retailer redefined its brand, collaborating with Engine's Service Design to translate customer experience principles into digital and...
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The DIY retailer, in collaboration with Engine Service Design and their retail design agency, aimed to enhance the in-store experience through a...
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EE, the UK mobile phone operator, aimed to enhance customer satisfaction and store revenue by enabling customers to book appointments in advance, and...
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Qoros partnered with Engine Service Design to develop a technology-driven service proposition for enhancing sales and after-sales experiences,...
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Barclays Bank, responding to new UK Government regulations, collaborated with the Engine Service Design team to create a product and service strategy...
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Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer...
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Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an...
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Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience...
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Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive...
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Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an...
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Nordea, the largest financial services group in Northern Europe, collaborated with the Engine Service Design team to build valuable online customer...
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Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt flexible hybrid working and make reimagine their...
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Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt flexible hybrid working and make reimagine their...
Read more
Nordea, the largest financial services group in Northern Europe, collaborated with the Engine Service Design team to build valuable online customer...
Read more
Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an...
Read more
Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive...
Read more
Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience...
Read more
Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an...
Read more
Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer...
Read more
Barclays Bank, responding to new UK Government regulations, collaborated with the Engine Service Design team to create a product and service strategy...
Read more
Qoros partnered with Engine Service Design to develop a technology-driven service proposition for enhancing sales and after-sales experiences,...
Read more
EE, the UK mobile phone operator, aimed to enhance customer satisfaction and store revenue by enabling customers to book appointments in advance, and...
Read more
The DIY retailer, in collaboration with Engine Service Design and their retail design agency, aimed to enhance the in-store experience through a...
Read more
The UK retailer redefined its brand, collaborating with Engine's Service Design to translate customer experience principles into digital and...
Read more
As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,...
Read more
KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer...
Read more
THAT would be an ambitious concept store that would rely on the store offering their target customers something beyond a standardised retail...
Read more
The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,...
Read more
When Sainsbury’s pioneered the self-service supermarket in the UK in the 1950s, the shopper’s role changed forever. Over the last ten years,...
Read more
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and attention to detail their cars are renowned for. They...
Read more
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships and truly believe that if they give people a...
Read more
