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Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.

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Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships and truly believe that if they give people a... Read more

Defining the vision for Genesis House

Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and attention to detail their cars are renowned for. They... Read more

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9 key learnings from working with Dubai Airports

Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to... Read more

Sainsbury’s CX Transformation

When Sainsbury’s pioneered the self-service supermarket in the UK in the 1950s, the shopper’s role changed forever. Over the last ten years,... Read more

Global consumer-technology business

The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,... Read more

THAT: omni-channel lifestyle store

THAT would be an ambitious concept store that would rely on the store offering their target customers something beyond a standardised retail... Read more

Mars Service Model Transformation

KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer... Read more

eBay Reimagining The Seller Journey

As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,... Read more

Argos Customer Experience Vision

The UK retailer redefined its brand, collaborating with Engine's Service Design to translate customer experience principles into digital and... Read more

B&Q Service-Led Store Concept

The DIY retailer, in collaboration with Engine Service Design and their retail design agency, aimed to enhance the in-store experience through a... Read more

EE Digital In-Store Appointments

EE, the UK mobile phone operator, aimed to enhance customer satisfaction and store revenue by enabling customers to book appointments in advance, and... Read more

Qoros Auto Company New Auto Brand

Qoros partnered with Engine Service Design to develop a technology-driven service proposition for enhancing sales and after-sales experiences,... Read more

Barclays Bank Service Strategy Design

Barclays Bank, responding to new UK Government regulations, collaborated with the Engine Service Design team to create a product and service strategy... Read more

Jaguar Land Rover Customer Research

Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer... Read more

Magic Planet Experience Guide

Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an... Read more

Skanska Home Buying Experience

Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience... Read more

Premier Inn's Premium Service

Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive... Read more

Ski Dubai Experience Masterplan

Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an... Read more

Nordea Bank

Nordea, the largest financial services group in Northern Europe, collaborated with the Engine Service Design team to build valuable online customer... Read more

Barclays Bank curated workplace experience

Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt flexible hybrid working and make reimagine their... Read more