Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
Virgin needed to find ways to inject their brand personality into the hotel business, offering a unique guest experience that would keep people...
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The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students in 133 properties across 28 university cities. To...
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Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
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The DIY retailer, in collaboration with Engine Service Design and their retail design agency, aimed to enhance the in-store experience through a...
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London's St Pancras International Station collaborated with the Engine Service Design Team to research best practices from various large transport...
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The airport shuttle, Heathrow Express, aimed to enhance the passenger experience to boost service use between London Paddington Station and Heathrow...
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Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer...
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Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an...
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Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience...
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Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive...
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Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an...
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Pegasus Life aimed to improve the entire resident experience at their lifestyle communities for older people, and the Engine Service Design team ran...
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Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt flexible hybrid working and make reimagine their...
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Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt flexible hybrid working and make reimagine their...
Read more
Pegasus Life aimed to improve the entire resident experience at their lifestyle communities for older people, and the Engine Service Design team ran...
Read more
Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an...
Read more
Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive...
Read more
Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience...
Read more
Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an...
Read more
Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer...
Read more
The airport shuttle, Heathrow Express, aimed to enhance the passenger experience to boost service use between London Paddington Station and Heathrow...
Read more
London's St Pancras International Station collaborated with the Engine Service Design Team to research best practices from various large transport...
Read more
The DIY retailer, in collaboration with Engine Service Design and their retail design agency, aimed to enhance the in-store experience through a...
Read more
The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students in 133 properties across 28 university cities. To...
Read more
Virgin needed to find ways to inject their brand personality into the hotel business, offering a unique guest experience that would keep people...
Read more
