We Design Remarkable Services And Experiences Your Customers Will Love

Reimagine the future
Unlock new value
Inspire your teams
Make change happen
Get in touch

Creating a compelling vision or idea that excites
your business should not be so hard

Our Service Design System helps organisations such as Virgin Media and Dubai Airports to create award winning service experiences with measurable impact

How we can help


It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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reimagine engine

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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innovate engine service design

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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Your people and places enabled by technology to deliver brilliant customer experiences

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engine hospitality customer experience
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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise
Business leaders often don’t have the time or resources to reimagine a customer-centred and future proofed vision that everyone buys into.
We use our Service Design System to find what your customers love, bake it into your services, operation and programmes and create award winning service experiences, that your entire organisation is motivated to deploy.

What our customers say

“Engine have had more impact on our business in 3 months than we’ve been able to make in 5 years.”
Head of Passenger Experience
“They possess a unique combination of creativity, strategic thinking and commercial awareness, which is rare and difficult to replicate.”
Product Marketing Lead
Testimonial from Virgin Atlantic about CX service


Reduction in check-in times

After implementing the design of the new self-serve service at London Heathrow Airport Terminal 3.

Testimonial from Virgin Media about service design


Increase in transactional NPS

After implementing the design of the new branded staff behaviours across the contact centre.

Testimonial from Mercedes-Benz about service design


Increase in aftersales customers

After implementing the design of the new aftersales service across three pilot sites.