Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and attention to detail their cars are renowned for. They...
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Mercedes-Benz wanted to develop an after-sales service that would become a new industry standard and make service a reason to come back to...
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Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
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Qoros partnered with Engine Service Design to develop a technology-driven service proposition for enhancing sales and after-sales experiences,...
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Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer...
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In response to changing market dynamics, Volkswagen recognised the need to embrace digital technology to connect with millennials, prompting the...
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In response to changing market dynamics, Volkswagen recognised the need to embrace digital technology to connect with millennials, prompting the...
Read more
Jaguar Land Rover (JLR) sought a global sales and service strategy to adapt to evolving consumer behaviours and preferences. By conducting customer...
Read more
Qoros partnered with Engine Service Design to develop a technology-driven service proposition for enhancing sales and after-sales experiences,...
Read more
Mercedes-Benz wanted to develop an after-sales service that would become a new industry standard and make service a reason to come back to...
Read more
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and attention to detail their cars are renowned for. They...
Read more
