Service Design Consultancy for Products Agency

Service design consultancy for

Digital products

Imagine your customers and colleagues having the very best digital experiences of your business and services, powered by great tech and data.

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Design digital products that make sense for your customers and colleagues when and wherever they are needed.

The most successful services and products solve people’s problems elegantly, creating value by responding to users’ and business needs.

Business stakeholders, technical teams, and customers can contribute while the product vision and design take shape. The result? Better product requirements; people first, tech second.

Are you a Product Owner bringing a new product to market? Engine has a customer-driven system for discovery, product visioning, service design and user-centred design for production.

Are you a CX leader looking to improve or innovate service and customer experience through digital products and technology?

Engine will work with you to refine or reimagine your proposition, redesign your journeys and translate these into digital products and experiences.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Envision a new digital proposition, service and product.

Design and orchestrate products, people and places and deliver a joined-up experience for customers however they use your service.

Engage your teams using design thinking and get better business and customer requirements for your project.

Use design and lead the thinking to generate increased value from your service ecosystem.

Learn about the benefits of connected service design

Design digital products that make sense for your customers and colleagues when and wherever they are needed.

Product vision

Digital journeys

Design & prototype

Design for production

The most successful services and products solve people’s problems elegantly, creating value by responding to users’ and business needs. Business stakeholders, technical teams, and customers can contribute while the product vision and design take shape. The result? Better product requirements; people first, tech second.

Are you a Product Owner bringing a new product to market? Engine has a customer-driven system for discovery, product visioning, service design and user-centred design for production.

Are you a CX leader looking to improve or innovate service and customer experience through digital products and technology?

Engine will work with you to refine or reimagine your proposition, redesign your journeys and translate these into digital products and experiences.

Resources

Global Pharma Company Applications

All businesses are services businesses. R&D-driven manufacturers, including pharmaceutical...

Samsung Schools Digital Solutions

This product had to cater for the ways teaching happened in and outside of the classroom and...

What are fully connected services and why are they valuable?

A fully connected service prioritises customer experience by consistently and seamlessly...

Bridging the gap: The synergy between digital product design and service design

In today’s fast-paced digital landscape, organisations are continually striving to deliver...

When should I use service design vs UX design?

Service and UX design have the same goal: to provide an excellent user experience. But, when should...

Digital products

Design digital products that make sense for your customers and colleagues when and wherever they are needed.

Learn about the benefits of connected service design

Imagine what’s possible

Learn about the benefits of connected service design

Resources

Global Pharma Company Applications

Samsung Schools Digital Solutions

Resources

What are fully connected services and why are they valuable?

Bridging the gap: The synergy between digital product design and service design

When should I use service design vs UX design?

Book time with a service design expert.

Learn about the benefits of connected service design