Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
Virgin needed to find ways to inject their brand personality into the hotel business, offering a unique guest experience that would keep people...
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The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students in 133 properties across 28 university cities. To...
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Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
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Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service.
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Designing the experience for businesses wanting to set up in Dubai's DMCC Free Zone.
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Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that...
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London's St Pancras International Station collaborated with the Engine Service Design Team to research best practices from various large transport...
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Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an...
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Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive...
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To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team...
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Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an...
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Pegasus Life aimed to improve the entire resident experience at their lifestyle communities for older people, and the Engine Service Design team ran...
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Pegasus Life aimed to improve the entire resident experience at their lifestyle communities for older people, and the Engine Service Design team ran...
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Ski Dubai collaborated with the Engine Service Design team to modernise its customer experience and create a captivating attraction aligned with an...
Read more
To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team...
Read more
Premier Inn, aiming to retain budget travellers in a competitive market, collaborated with The Engine Service Design team to create a comprehensive...
Read more
Majid Al Futtaim (MAF) sought to make Magic Planet Dubai's top leisure destination, collaborating with Engine and interior architects to create an...
Read more
London's St Pancras International Station collaborated with the Engine Service Design Team to research best practices from various large transport...
Read more
Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that...
Read more
Designing the experience for businesses wanting to set up in Dubai's DMCC Free Zone.
Read more
Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service.
Read more
The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students in 133 properties across 28 university cities. To...
Read more
Virgin needed to find ways to inject their brand personality into the hotel business, offering a unique guest experience that would keep people...
Read more
