Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
Virgin needed to find ways to inject their brand personality into the hotel business, offering a unique guest experience that would keep people...
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The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students in 133 properties across 28 university cities. To...
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Heathrow Airport collaborated with the Engine Service Design Team to establish a comprehensive Service Standard for front-line customer service.
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Designing the experience for businesses wanting to set up in Dubai's DMCC Free Zone.
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Airline Finnair and airport operator Finavia partnered with the Engine Service Design Team to envision and design a passenger experience that...
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