Customer Driven Transformation: Download the first two chapters

Pegasus Life End-To-End Services

From selling property to providing a lifestyle proposition for retirement living

Pegasus Life End-To-End Services Image

The Challenge

Pegasus Life needed to enhance their end-to-end service, from sales through to living as a long-term residentacross all their residential lifestyle communities for older people. The Engine Service Design team conducted in-depth customer research to fully understand the different phases and journeys within their resident experience, mapping the emotional journey residents and their families followed throughout each stage.  

From this foundation, we developed an enhanced sales, community integration and living experience for residents, including how their wellbeing would be catered for as they move into the later stages of life. 

Read more about our work

London Borough Of Southwark Services

E.ON Energy Customer Experience

As a result of the methods used to sell energy contracts to consumers, the energy industry in the...

Samsung’s Smart Kitchen Vision

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.