CXD Podcast
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What is customer-centricity, why is it important, and how do big brands do it?
In today’s rapidly evolving business landscape, one term has emerged as a guiding principle for...
Is your organisation truly customer-centric? Here’s your checklist
Customer-Centricity Defined In the rapidly evolving world of business, there's a burgeoning...
Crafting exceptional customer experiences: Building a CX Vision and Strategy
Crafting exceptional, and connected, customer experiences across all touchpoints and channels is...
Case studies
Argos Customer Experience Vision
The UK retailer redefined its brand, collaborating with Engine's Service Design to translate...
Emirates Airlines Passenger Experience Vision
To guide their substantial investment in upgrading digital systems and staff capabilities across...
Sainsbury’s CX Transformation
When Sainsbury’s pioneered the self-service supermarket in the UK in the 1950s, the shopper’s role...