When pricing came under pressure for Sainsbury’s and mobile technology-enabled wide-scale diversification of shopping habits, the super-grocer needed to shift the focus for customer experience design from tactical deployment to a strategic capability.
The Engine Service Design Team defined Barclays CWX vision, workplace propositions and signature experiences for 5 Barclay locations and consulted with Gensler, Barclays Architecture partner, to translate them into architectural designs and build programmes for each site.
Covid-19 pandemic brought seismic changes to the world, including where and how we work. It proved that it was possible to work safely and successfully from home without all needing access to corporate offices.
Going into an office would be very different, requiring workspaces to be reconfigured/designed and a rethink on how they are used. Barclays asked Engine Service Design to help them define a compelling vision for the future workplace experience and colleague ways of working.
On completion of the CWX vision, The Engine Service Design team acted as guardians of the experience and consulted with Gensler, Barclays Architecture partner, to translate the vision for each site into architectural designs and refurbishment/new build programmes.
The Engine Service Design team worked with the Barclays CWX team and their strategic partners to define a CWX vision and strategy for 1 Churchill Place (Head Quarters), Radbroke (Global Technology Campus), Glasgow (Finacial Hub), Chicago, and Dryrock.
For each site, this included defining the vision for the experience, outlining the required experience shifts from today to tomorrow, specifying the qualities of the experience, identifying the desired colleague outcomes and developing a set of CWX propositions and supporting signatures experiences.
Improved hybrid ways of working
Increased colleague attraction and retention
Redesign of Campus and office spaces
Increased productivity and effectiveness
Introduction of workplace experience host
Reduced office space and cost
Increased colleague satisfaction
Reduced operating costs
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