Reimagining the digital service proposition and journey for sellers.
As eBay grew from a simple peer-to-peer auction site, to a global marketplace for individual, small business and corporate sellers, they needed to recognise these different types of ‘seller’ and provide a simple and intuitive interface to re-imagine their product experience. The Engine Service Design Team worked with them to develop a series of distinct propositions and experiences, whilst maintaining a seamless experience across their website, APP and the physical touchpoints for sellers and buyers.
Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.
Read our privacy statement.