Our work

Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.

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Zurich Life

Zurich UK Life responded to changing UK pension legislation by partnering with the Engine Service Design Team to lead customer experience design... Read more

Barclays Bank Service Strategy Design

Barclays Bank, responding to new UK Government regulations, collaborated with the Engine Service Design team to create a product and service strategy... Read more

Dubai Airport Customer Service Design

Dubai Airports, faced with the challenge of accommodating a growing number of passengers at the world's busiest hub airport, partnered with the... Read more

Bupa International New Proposition

Bupa International partnered with the Engine Service Design team to pioneer new service propositions and products for the expatriate market in the... Read more

Nordea Bank

Nordea, the largest financial services group in Northern Europe, collaborated with the Engine Service Design team to build valuable online customer... Read more

Nordea Bank

Nordea, the largest financial services group in Northern Europe, collaborated with the Engine Service Design team to build valuable online customer... Read more

Bupa International New Proposition

Bupa International partnered with the Engine Service Design team to pioneer new service propositions and products for the expatriate market in the... Read more

Barclays Bank Service Strategy Design

Barclays Bank, responding to new UK Government regulations, collaborated with the Engine Service Design team to create a product and service strategy... Read more

Zurich Life

Zurich UK Life responded to changing UK pension legislation by partnering with the Engine Service Design Team to lead customer experience design... Read more

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