Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
As a result of the methods used to sell energy contracts to consumers, the energy industry in the UK was under intense scrutiny from regulators to...
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Zurich UK Life responded to changing UK pension legislation by partnering with the Engine Service Design Team to lead customer experience design...
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Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
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EE, the UK mobile phone operator, aimed to enhance customer satisfaction and store revenue by enabling customers to book appointments in advance, and...
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Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine Service Design team, they created a comprehensive...
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National Grid designed six critical customer journeys to enhance top-down NPS and increase revenues, collaborating over 18 months with various teams...
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National Grid designed six critical customer journeys to enhance top-down NPS and increase revenues, collaborating over 18 months with various teams...
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Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine Service Design team, they created a comprehensive...
Read more
EE, the UK mobile phone operator, aimed to enhance customer satisfaction and store revenue by enabling customers to book appointments in advance, and...
Read more
Zurich UK Life responded to changing UK pension legislation by partnering with the Engine Service Design Team to lead customer experience design...
Read more
As a result of the methods used to sell energy contracts to consumers, the energy industry in the UK was under intense scrutiny from regulators to...
Read more
