Service Design Consultancy For The Property Sector

Service design consultancy for

The Property Sector

Creating a compelling vision or idea that excites your organisation should not be so hard

Our Service Design System helps organisations such as Pegasus Group and Unite Students to create award-winning customer experiences with measurable impact

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We now have different expectations of the spaces we use

The ways we live, work and learn have been radically impacted by the pandemic and as a result, what we need from our homes, workplaces, shopping environments and schools has changed. Whether this be the need to reconfigure our homes for working and living, re-defining the role of the office to accommodate flexible and remote working or re-imagining face-to-face lessons in schools, the immediate future will require thinking differently about much of what was previously taken for granted.

You’re in the ‘space as a service’ business

Developers will have the opportunity to build new capabilities, to meet the new needs of their partners, investors, and customers. This will include developing offers that respond to the desire for greater agility, flexibility and choice. It has become essential to act more as a service provider and challenge existing models of sales and leasing, rethinking the purchase process and placing greater emphasis on being an ongoing service provider, once buildings are in use.

Data rich spaces will offer more

Engine Service Design can help you become adept in offering integrated technology and data solutions, as it becomes increasingly critical for commercial real-estate means. Flexible lease agreements, adaptable space configurations and plug-in digital service offers, will become the new normal. Buildings will also become rich sources of data and, if harnessed, will present valuable opportunities for new services.

Imagine what’s possible

Re-design the end-to-end process of development, sales, and in-life to reflect the changing needs of customers and position yourself ahead of the competition.

Take a different approach to property development, by placing greater emphasis on more flexible and adaptable offers and formats, that have services at their heart.

Develop a Customer Experience Masterplan for your building and the community who live, work and learn there, so that it informs the development of infrastructure and supports how people will want to use it.

Develop a suite of digital services that create new commercial opportunities throughout the lifetime of the building.

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Unite Students Experience Vision

Using service design to drive the shift from property landlord to lifestyle proposition

Unite Students saw an opportunity to compete against other student residences and local private landlords. The goal was to use a service design approach to create and market superior products and services and enhance the student living experience.