Our work

Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.

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KCC Social Innovation Lab Creation

Engine helped define and establish The Social Innovation Lab Kent (SILK), a unit within Kent County Council, that pioneered a human-centred approach... Read more

DMCC Freezone B2B Customer Journey

Designing the experience for businesses wanting to set up in Dubai's DMCC Free Zone. Read more

Dubai Airport Customer Service Design

Dubai Airports, faced with the challenge of accommodating a growing number of passengers at the world's busiest hub airport, partnered with the... Read more

London Borough Of Southwark Services

The London Borough of Southwark, in collaboration with the Engine Service Design Team, engaged residents to identify new service opportunities,... Read more

London Borough Of Southwark

Southwark Council, situated in one of the UK's most deprived areas, collaborated with the Engine Service Design team to research and address the... Read more

London Borough Of Southwark

Southwark Council, situated in one of the UK's most deprived areas, collaborated with the Engine Service Design team to research and address the... Read more

London Borough Of Southwark Services

The London Borough of Southwark, in collaboration with the Engine Service Design Team, engaged residents to identify new service opportunities,... Read more

DMCC Freezone B2B Customer Journey

Designing the experience for businesses wanting to set up in Dubai's DMCC Free Zone. Read more

KCC Social Innovation Lab Creation

Engine helped define and establish The Social Innovation Lab Kent (SILK), a unit within Kent County Council, that pioneered a human-centred approach... Read more

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