Our work
Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.
This product had to cater for the ways teaching happened in and outside of the classroom and reflect how this might differ across the US, Europe and...
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All businesses are services businesses. R&D-driven manufacturers, including pharmaceutical companies, have realised they can differentiate their...
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Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to...
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The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,...
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KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer...
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As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,...
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Samsung collaborated with the Engine Service Design team to envision and showcase the future of smart, interconnected kitchen appliances, seeking to...
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Philips Lighting partnered with the Engine Service Design Team to create Philips Retail Solutions, a B2B service (now 'Interact Lighting'), and a...
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Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience...
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Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine Service Design team, they created a comprehensive...
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National Grid designed six critical customer journeys to enhance top-down NPS and increase revenues, collaborating over 18 months with various teams...
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To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team...
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To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team...
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National Grid designed six critical customer journeys to enhance top-down NPS and increase revenues, collaborating over 18 months with various teams...
Read more
Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine Service Design team, they created a comprehensive...
Read more
Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience...
Read more
Philips Lighting partnered with the Engine Service Design Team to create Philips Retail Solutions, a B2B service (now 'Interact Lighting'), and a...
Read more
Samsung collaborated with the Engine Service Design team to envision and showcase the future of smart, interconnected kitchen appliances, seeking to...
Read more
As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,...
Read more
KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer...
Read more
The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,...
Read more
All businesses are services businesses. R&D-driven manufacturers, including pharmaceutical companies, have realised they can differentiate their...
Read more
This product had to cater for the ways teaching happened in and outside of the classroom and reflect how this might differ across the US, Europe and...
Read more
