Our work

Delve into our service design case studies, where real-world examples illuminate the power of creative and systematic design in improving and innovating customer experiences for business success.

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Samsung Schools Digital Solutions

This product had to cater for the ways teaching happened in and outside of the classroom and reflect how this might differ across the US, Europe and... Read more

Global Pharma Company Applications

All businesses are services businesses. R&D-driven manufacturers, including pharmaceutical companies, have realised they can differentiate their... Read more

9 key learnings from working with Dubai Airports

Travelling through an airport can be a stressful experience for many people. Whether they’re hurrying to get to where they need to go or they want to... Read more

Global consumer-technology business

The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,... Read more

Mars Service Model Transformation

KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer... Read more

eBay Reimagining The Seller Journey

As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,... Read more

Samsung’s Smart Kitchen Vision

Samsung collaborated with the Engine Service Design team to envision and showcase the future of smart, interconnected kitchen appliances, seeking to... Read more

Philips Lighting B2B Retail Services

Philips Lighting partnered with the Engine Service Design Team to create Philips Retail Solutions, a B2B service (now 'Interact Lighting'), and a... Read more

Skanska Home Buying Experience

Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience... Read more

Severn Trent Customer Experience Redesign

Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine Service Design team, they created a comprehensive... Read more

Customer journey design programme at National Grid

National Grid designed six critical customer journeys to enhance top-down NPS and increase revenues, collaborating over 18 months with various teams... Read more

Emirates Airlines Passenger Experience Vision

To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team... Read more

Emirates Airlines Passenger Experience Vision

To guide their substantial investment in upgrading digital systems and staff capabilities across various touchpoints, the Emirates Airlines team... Read more

Customer journey design programme at National Grid

National Grid designed six critical customer journeys to enhance top-down NPS and increase revenues, collaborating over 18 months with various teams... Read more

Severn Trent Customer Experience Redesign

Severn Trent Water sought to become a customer-centric organisation. With the help of the Engine Service Design team, they created a comprehensive... Read more

Skanska Home Buying Experience

Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and engaged Engine to create a home buying experience... Read more

Philips Lighting B2B Retail Services

Philips Lighting partnered with the Engine Service Design Team to create Philips Retail Solutions, a B2B service (now 'Interact Lighting'), and a... Read more

Samsung’s Smart Kitchen Vision

Samsung collaborated with the Engine Service Design team to envision and showcase the future of smart, interconnected kitchen appliances, seeking to... Read more

eBay Reimagining The Seller Journey

As eBay expanded from a basic peer-to-peer auction site to a global marketplace accommodating individuals, small businesses, and corporate sellers,... Read more

Mars Service Model Transformation

KLIX, Mars' drinks vending division, engaged Engine Service Design to explore new revenue streams and improve their service model for customer... Read more

Global consumer-technology business

The global consumer-technology brand client needed a self-service channel for customers to return faulty goods. With Engine Service Design's help,... Read more

Global Pharma Company Applications

All businesses are services businesses. R&D-driven manufacturers, including pharmaceutical companies, have realised they can differentiate their... Read more

Samsung Schools Digital Solutions

This product had to cater for the ways teaching happened in and outside of the classroom and reflect how this might differ across the US, Europe and... Read more

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