Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
About Engine
Leadership
![Lisa 1](https://engineservicedesign.com/hs-fs/hubfs/Lisa%201.png?width=438&height=396&name=Lisa%201.png)
Lisa Skinner
CEO
![Oliver 1](https://engineservicedesign.com/hs-fs/hubfs/Oliver%201.png?width=438&height=398&name=Oliver%201.png)
Oliver King
Managing Partner, London
![James 1](https://engineservicedesign.com/hs-fs/hubfs/James%201.png?width=437&height=396&name=James%201.png)
James Samperi
Managing Director, Dubai
![Itamar 1](https://engineservicedesign.com/hs-fs/hubfs/Itamar%201.png?width=438&height=396&name=Itamar%201.png)
Itamar Ferrer
Associate Director, London
![David 1](https://engineservicedesign.com/hs-fs/hubfs/David%201.png?width=437&height=396&name=David%201.png)
David Pinder
Design Director, London
![Saima 1](https://engineservicedesign.com/hs-fs/hubfs/Saima%201.png?width=437&height=396&name=Saima%201.png)
Saima Haider
Design Director, Dubai
![Alex 1](https://engineservicedesign.com/hs-fs/hubfs/Alex%201.png?width=438&height=396&name=Alex%201.png)
Alex Buckley
Business Development
![Julian 1](https://engineservicedesign.com/hs-fs/hubfs/Julian%201.png?width=440&height=398&name=Julian%201.png)
Julian Bromage
Operations Manager
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![9 key learnings from working with Dubai Airports](https://engineservicedesign.com/hubfs/Wayfinding.png)
9 key learnings from working with Dubai Airports
Travelling through an airport can be a stressful experience for many people. Whether they’re...
![Hyundai Motor Studio Retail Model](https://engineservicedesign.com/hubfs/hyundai-motor-studio-retail-experience-by-engine.jpg)
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
![Defining Virgin Hotels Guest Experience Vision — Elementor](https://engineservicedesign.com/hubfs/Imported_Blog_Media/Virgin-Hotels.jpg)
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Resources
![What is an Experience Master Plan?](https://engineservicedesign.com/hubfs/Thumbnail.png)
![Customer Experience Design - the bridge between strategy and delivery](https://engineservicedesign.com/hubfs/truth-behind-cx-01.webp)
Customer Experience Design - the bridge between strategy and delivery
When you work in customer experience (CX), it’s easy to get stuck and feel unable to find a way to...
![Beyond efficiency: Why accommodating every passenger matters](https://engineservicedesign.com/hubfs/Reimagine%20your%20passenger%20experience%20Web%201334x896%20%281%29.png)
Beyond efficiency: Why accommodating every passenger matters
Imagine being Sarah. She’s a seasoned world traveller with a keen eye for culture and an insatiable...