About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Julian 1

Julian Bromage

Operations Manager

Nik

Nik Bulmer

Client Engagement Director

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.

9 key learnings from working with Dubai Airports

9 key learnings from working with Dubai Airports

Travelling through an airport can be a stressful experience for many people. Whether they’re...

Hyundai Motor Studio Retail Model

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision

Defining Virgin Hotels Guest Experience Vision

Virgin needed to find ways to inject their brand personality into the hotel business, offering a...

Resources

How inclusive design is transforming rail travel

How inclusive design is transforming rail travel

Everyone should feel that rail travel is something they can use safely, easily and with dignity....

How technology is revolutionising the rail experience

How technology is revolutionising the rail experience

Technology continues to grow in importance within the rail industry. Not only in passenger...

Can rail really rival flying?

Can rail really rival flying?

Plane or train? There are a number of factors that passengers consider before deciding whether to...

Learn about the benefits of connected service design