Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Julian Bromage
Operations Manager
Nik Bulmer
Client Engagement Director
9 key learnings from working with Dubai Airports
Travelling through an airport can be a stressful experience for many people. Whether they’re...
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Resources
Transform and grow your brand through your frontline staff
They say people don’t remember what you say, but they do remember how you make them feel. It’s...
Crafting frontline behaviours to reflect your brand
When customers interact with your frontline staff in a way that meet their needs and expectations...
How to deliver great customer experience through your people
Thanks to the rise of social media and review sites, customers now have a louder voice than ever...
