Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
About Engine
Leadership

Lisa Skinner
CEO

Oliver King
Managing Partner, London

James Samperi
Managing Director, Dubai

Joe Heapy
Managing Partner, London

Itamar Ferrer
Associate Director, London

David Pinder
Design Director, London

Saima Haider
Design Director, Dubai

Alex Buckley
Business Development

Julian Bromage
Operations Manager
Book time with a service design expert.
Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.
Resources

Bridging the gap: The synergy between digital product design and service design
In today’s fast-paced digital landscape, organisations are continually striving to deliver...

What is customer-centricity, why is it important, and how do big brands do it?
In today’s rapidly evolving business landscape, one term has emerged as a guiding principle for...

5 tips to start your customer-centricity journey
In today's rapidly evolving business environment, where customers are in control, adopting a...