Customer Driven Transformation: Download the first two chapters

About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Joe 1

Joe Heapy

Managing Partner, London

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Alex 1

Alex Buckley

Business Development

Julian 1

Julian Bromage

Operations Manager

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Mars Service Model Transformation

Mars Service Model Transformation

eBay Reimagining The Seller Journey

eBay Reimagining The Seller Journey

Samsung’s Smart Kitchen Vision

Samsung’s Smart Kitchen Vision

Resources

Bridging the gap: The synergy between digital product design and service design

Bridging the gap: The synergy between digital product design and service design

In today’s fast-paced digital landscape, organisations are continually striving to deliver...

What is customer-centricity, why is it important, and how do big brands do it?

What is customer-centricity, why is it important, and how do big brands do it?

In today’s rapidly evolving business landscape, one term has emerged as a guiding principle for...

5 tips to start your customer-centricity journey

5 tips to start your customer-centricity journey

In today's rapidly evolving business environment, where customers are in control, adopting a...

Learn about the benefits of connected service design