Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Julian Bromage
Operations Manager
Nik Bulmer
Client Engagement Director
9 key learnings from working with Dubai Airports
Travelling through an airport can be a stressful experience for many people. Whether they’re...
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Resources
The art of personalisation - using data to enhance the retail customer experience
Knowing your customers is no longer enough. To deliver the ultimate retail experience and keep them...
How customer experience design can solve retail’s biggest challenges
The retail industry is at a crossroads. Rapidly shifting consumer expectations, increasing...
The role of emotion in journey mapping
Customer experience (CX) is no longer just about efficiency, functionality and convenience. It’s...
