About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Joe 1

Joe Heapy

Managing Partner, London

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Alex 1

Alex Buckley

Business Development

Julian 1

Julian Bromage

Operations Manager

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Hyundai Motor Studio Retail Model

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision — Elementor

Defining Virgin Hotels Guest Experience Vision — Elementor

Virgin needed to find ways to inject their brand personality into the hotel business, offering a...

Defining the vision for Genesis House

Defining the vision for Genesis House

Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...

Resources

Understanding Your Customers: How Customer Personas Drive Business Value

Understanding Your Customers: How Customer Personas Drive Business Value

Bridging the Customer Understanding Gap Organisations across sectors acknowledge the importance...

A Masterclass in Perfecting Your Personas

A Masterclass in Perfecting Your Personas

In customer experience and business strategies, 'customer personas' have become pivotal in shaping...

Blockbuster’s Downfall: The Consequences of Ignoring Customer Needs

Blockbuster’s Downfall: The Consequences of Ignoring Customer Needs

Remember the days of strolling into a Blockbuster store to rent a movie? Those iconic blue and...

Learn about the benefits of connected service design