Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Managing Partner, London
Managing Director, Dubai
Associate Director, London
Design Director, London
Design Director, Dubai
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Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Defining the vision for Genesis House
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...
Harnessing emotional connections: The key to customer loyalty and competitive success
We all strive for convenience, affordability, and efficiency in our day-to-day transactions,...
Standing out in a crowded market: Cultivating distinctiveness in your organisation
The challenge of brand distinctiveness
Embracing the “outside-in” perspective
In the context of the business world, it is important to recognise that customers are not just...