About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Alex 1

Alex Buckley

Business Development

Julian 1

Julian Bromage

Operations Manager

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9 key learnings from working with Dubai Airports

9 key learnings from working with Dubai Airports

Travelling through an airport can be a stressful experience for many people. Whether they’re...

Hyundai Motor Studio Retail Model

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision — Elementor

Defining Virgin Hotels Guest Experience Vision — Elementor

Virgin needed to find ways to inject their brand personality into the hotel business, offering a...

Resources

Customer Experience Design - the bridge between strategy and delivery

Customer Experience Design - the bridge between strategy and delivery

When you work in customer experience (CX), it’s easy to get stuck and feel unable to find a way to...

Beyond efficiency: Why accommodating every passenger matters

Beyond efficiency: Why accommodating every passenger matters

Imagine being Sarah. She’s a seasoned world traveller with a keen eye for culture and an insatiable...

Access all areas: Why airports need to adapt their passenger experience strategies

Access all areas: Why airports need to adapt their passenger experience strategies

For many people, airports can be the most critical piece in the overall passenger experience....

Learn about the benefits of connected service design