About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Julian 1

Julian Bromage

Operations Manager

Nik

Nik Bulmer

Client Engagement Director

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9 key learnings from working with Dubai Airports

9 key learnings from working with Dubai Airports

Travelling through an airport can be a stressful experience for many people. Whether they’re...

Hyundai Motor Studio Retail Model

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision — Elementor

Defining Virgin Hotels Guest Experience Vision — Elementor

Virgin needed to find ways to inject their brand personality into the hotel business, offering a...

Resources

Transform and grow your brand through your frontline staff

Transform and grow your brand through your frontline staff

They say people don’t remember what you say, but they do remember how you make them feel. It’s...

Crafting frontline behaviours to reflect your brand

Crafting frontline behaviours to reflect your brand

When customers interact with your frontline staff in a way that meet their needs and expectations...

How to deliver great customer experience through your people

How to deliver great customer experience through your people

Thanks to the rise of social media and review sites, customers now have a louder voice than ever...

Learn about the benefits of connected service design