Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Joe Heapy
Managing Partner, London
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Alex Buckley
Business Development
Julian Bromage
Operations Manager
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Defining the vision for Genesis House
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...
Resources
Understanding Your Customers: How Customer Personas Drive Business Value
Bridging the Customer Understanding Gap Organisations across sectors acknowledge the importance...
A Masterclass in Perfecting Your Personas
In customer experience and business strategies, 'customer personas' have become pivotal in shaping...
Blockbuster’s Downfall: The Consequences of Ignoring Customer Needs
Remember the days of strolling into a Blockbuster store to rent a movie? Those iconic blue and...
