Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Alex Buckley
Business Development
Julian Bromage
Operations Manager
9 key learnings from working with Dubai Airports
Travelling through an airport can be a stressful experience for many people. Whether they’re...
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Resources
Customer Experience Design - the bridge between strategy and delivery
When you work in customer experience (CX), it’s easy to get stuck and feel unable to find a way to...
Beyond efficiency: Why accommodating every passenger matters
Imagine being Sarah. She’s a seasoned world traveller with a keen eye for culture and an insatiable...
