About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Alex 1

Alex Buckley

Business Development

Julian 1

Julian Bromage

Operations Manager

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Hyundai Motor Studio Retail Model

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision — Elementor

Defining Virgin Hotels Guest Experience Vision — Elementor

Virgin needed to find ways to inject their brand personality into the hotel business, offering a...

Defining the vision for Genesis House

Defining the vision for Genesis House

Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...

Resources

You can't buy passenger experience

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting...

5 Reasons Your Customer Experience Strategy isn't Working

5 Reasons Your Customer Experience Strategy isn't Working

A well-crafted customer experience (CX) strategy can be the differentiating factor between a...

What are the fundamentals of a world-leading CX strategy?

What are the fundamentals of a world-leading CX strategy?

In today's fiercely competitive business landscape, customer experience (CX) has emerged as the...

Learn about the benefits of connected service design