Customer Driven Transformation: Download the first two chapters

Making the world a better place one service at a time

virgin hotel hospitality customer experience by engine 01

Virgin Hotels

Defining the guest experience for the first Virgin Hotel

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dubai airports hospitality customer experience pilot by engine 01

Dubai Airports

Piloting a new approach to customer service and information delivery

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helsinki airport customer experience vision by engine 01

Helsinki Airport

Designing the passenger experience for the Helsinki Hub

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london heathrow airport service standard by engine

London Heathrow Airport

Creating the front-line service standard to deliver the 'Make Every Journey Better' ambition

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