Engine Service Design > WorksCase Study

Making the world a better place one service at a time

All Automotive Aviation Governance & Public Services Healthcare Leisure & Hospitality Manufacturing & Technology Money Property Rail Retail Telecommunications & Utilities

Service model development for Mercedes Benz

Mercedes-Benz Aftersales Model

Developing a new service benchmark for aftersales servicing

Service design for Global Pharma Company

Global Pharma Company Applications

Finding valuable service applications for an emerging technology

Building a Social Innovation Lab

KCC Social Innovation Lab Creation

Building a Social Innovation Lab to develop better citizen services

Governance & Public Services

Service standart development for London Heathrow Airport

London Heathrow Airport Standards

Creating the front-line service standard to deliver the 'Make Every Journey Better' ambition

CX design project for Argos

Argos Customer Experience Vision

Designing a compelling service vision to transform the operations

Retail

Dubai Airports CX design

Case Study – Dubai Airport Customer Service Design

Piloting a new approach to customer service and information delivery

A computer tablet with a year 8 biology lesson on the screen with the class attendees on the right. Above the tablet is a mobile phone showing the teachers view of the digital class

Samsung Schools Digital Solutions

Designing a digital solution for the collaborative classroom

Manufacturing & Technology

B&Q service design

B&Q Service-Led Store Concept

Vision for Experience Stores

CX design project for Zurich

Zurich Life

Driving greater customer engagement through digital services

Customer journeys redesign for DMCC Freezone

DMCC Freezone B2B Customer Journey

Designing best-in-class B2b customer journeys

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Customer Driven Transformation

How design-led companies get more of the right services to market faster

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Joseph Pine II, co-author, The Experience Economy

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from a management approach that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.

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