Engine Service Design > WorksCase Study

Making the world a better place one service at a time

All Automotive Aviation Governance & Public Services Healthcare Leisure & Hospitality Manufacturing & Technology Money Property Rail Retail Telecommunications & Utilities

Genesis – Defining the vision for Genesis House

Defining the vision and requirements for Genesis House

Unite Students Experience Vision

Using service design to drive the shift from property landlord to lifestyle proposition

Service design for London Borough of Southwark

London Borough Of Southwark Campaign

Using service design to tackle the social challenges to healthy eating

Governance & Public Services

Enhancing passenger experience for Southeastern

Southeastern Passenger Experience

Developing the seamless passenger blueprint for an enhanced passenger experience

Designing the new Ski Dubai customer experience

Ski Dubai Experience Masterplan

Designing the new Ski Dubai to elevate the customer experience

CX design for Sainsbury’s

Sainsbury’s CX Transformation

Using service design to lead an ambitious customer experience transformation programme

Retail

Hyundai Motor Studio Retail Model

Designing an immersive, culturally inspired retail experience

A tablet displaying the us creating a premium home buying service experience for Skansa

Skanska Home Buying Experience

Creating a premium service experience from the sale to living in the community

CX redesign for Severn Trent

Severn Trent Experience Redesign

Creating the blueprint to become a truly customer-centric utilities company

Service vision development for Samsung Future Kitchen

Samsung’s Smart Kitchen Vision

Creating a future service vision and propositions for Samsung's smart kitchen division

Manufacturing & Technology

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Customer Driven Transformation

How design-led companies get more of the right services to market faster

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Joseph Pine II, co-author, The Experience Economy

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from a management approach that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.

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