Customer Driven Transformation: Download the first two chapters

Making the world a better place one service at a time

sainsburys customer experience design programme by engine 01

Sainsbury’s

One supermarket, many ways to shop

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Qoros

Developing a new service-led car brand

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philips lighting b2b retail service innovation by engine 01

Philips Lighting

Developing a new B2b retail service business

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volkswagen connected car service concept by engine 01

Volkswagen

Rapid envisioning of a new service proposition.

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hyundai motor studio retail experience by engine 01

Hyundai Motor Company

Designing an immersive, culturally inspired retail experience

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e.on energy customer journey design programme by engine 01

E.ON Energy

Designing better services and customer journeys for energy customers

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helsinki airport customer experience vision by engine 01

Helsinki Airport

Designing the passenger experience for the Helsinki Hub

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ee telecoms digital retail experience by engine 01

EE

Designing and prototyping the digital in-store appointment service

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