Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
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Our book has hit the shelves. Here's a selection of some of the endorsements
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
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We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
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Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design...
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In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it...
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We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is...
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Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our...
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In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have...
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Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
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Originally published in New Design Magazine, Issue 90, June 2011
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Originally published in New Design Magazine, Issue 90, June 2011
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Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
Read more
In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have...
Read more
Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is...
Read more
In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it...
Read more
Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
Read more
Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
Read more
Our book has hit the shelves. Here's a selection of some of the endorsements
Read more
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
Read more
