Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the...
Read more
July 2022 update - check out our latest resources on top companies for customer service and employee experience: Five Top Automotive Brands for...
Read more
The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
Read more
1. Understand in detail what your services are made of A beautifully designed service is made up of many moving parts that work seamlessly together...
Read more
Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.
Read more
What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could...
Read more
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
Read more
Our book has hit the shelves. Here's a selection of some of the endorsements
Read more
Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
Read more
Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design...
Read more
In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it...
Read more
In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it...
Read more
Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
Read more
Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
Read more
Our book has hit the shelves. Here's a selection of some of the endorsements
Read more
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
Read more
What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could...
Read more
Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.
Read more
1. Understand in detail what your services are made of A beautifully designed service is made up of many moving parts that work seamlessly together...
Read more
July 2022 update - check out our latest resources on top companies for customer service and employee experience: Five Top Automotive Brands for...
Read more
The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the...
Read more
