Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
Read more
The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
Read more
Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design...
Read more
In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is...
Read more
Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our...
Read more
In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have...
Read more
Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
Read more
Originally published in New Design Magazine, Issue 90, June 2011
Read more
Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.
Read more
Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the...
Read more
Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the...
Read more
Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.
Read more
Originally published in New Design Magazine, Issue 90, June 2011
Read more
Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
Read more
In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have...
Read more
Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is...
Read more
In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it...
Read more
Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
Read more
Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
Read more
