Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though...
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An innovative service model that thrives despite the Covid-19 measures constraining your industry.
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Many businesses have been unable to operate while others have but with short term, protective measures in place. Now the urgency has become the...
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Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on...
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In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and...
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By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and...
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Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s...
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Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family...
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We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day...
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Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming...
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Engine, in partnership with Hued, Inspiring Experience and EY-Seren in the United Arab Emirates (UAE) has become a founding member of the Middle...
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Engine, in partnership with Hued, Inspiring Experience and EY-Seren in the United Arab Emirates (UAE) has become a founding member of the Middle...
Read more
Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming...
Read more
We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day...
Read more
Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family...
Read more
Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s...
Read more
By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and...
Read more
In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and...
Read more
Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on...
Read more
Many businesses have been unable to operate while others have but with short term, protective measures in place. Now the urgency has become the...
Read more
An innovative service model that thrives despite the Covid-19 measures constraining your industry.
Read more
So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though...
Read more
