Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Everyone should feel that rail travel is something they can use safely, easily and with dignity. However, this is often not the case on rail networks.
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Technology continues to grow in importance within the rail industry. Not only in passenger experience but also in creating operational efficiencies...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Plane or train? There are a number of factors that passengers consider before deciding whether to travel by rail or air. What's my carbon footprint?...
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Plane or train? There are a number of factors that passengers consider before deciding whether to travel by rail or air. What's my carbon footprint?...
Read more
Technology continues to grow in importance within the rail industry. Not only in passenger experience but also in creating operational efficiencies...
Read more
Everyone should feel that rail travel is something they can use safely, easily and with dignity. However, this is often not the case on rail networks.
Read more
