Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

How inclusive design is transforming rail travel

Everyone should feel that rail travel is something they can use safely, easily and with dignity. However, this is often not the case on rail networks. Read more

How technology is revolutionising the rail experience

Technology continues to grow in importance within the rail industry. Not only in passenger experience but also in creating operational efficiencies... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

Can rail really rival flying?

Plane or train? There are a number of factors that passengers consider before deciding whether to travel by rail or air. What's my carbon footprint?... Read more

Can rail really rival flying?

Plane or train? There are a number of factors that passengers consider before deciding whether to travel by rail or air. What's my carbon footprint?... Read more

How technology is revolutionising the rail experience

Technology continues to grow in importance within the rail industry. Not only in passenger experience but also in creating operational efficiencies... Read more

How inclusive design is transforming rail travel

Everyone should feel that rail travel is something they can use safely, easily and with dignity. However, this is often not the case on rail networks. Read more

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