Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Not understanding or providing for your customers as well as you should, or as well as you used to be able to?
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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The true cost of poorly designed customer experiences
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As service industries undergo dramatic changes in response to technological advances and changing consumer demands, it can be difficult for...
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As service industries undergo dramatic changes in response to technological advances and changing consumer demands, it can be difficult for...
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The main question we hear about Service Design is, will it work for my organisation?
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Is your employee experience negatively impacting your customers?
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Using Pandemic Personas as part of your COVID CX response toolkit.
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In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and...
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Our book has hit the shelves. Here's a selection of some of the endorsements
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Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
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Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)...
Read more
Our book has hit the shelves. Here's a selection of some of the endorsements
Read more
In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and...
Read more
Using Pandemic Personas as part of your COVID CX response toolkit.
Read more
Is your employee experience negatively impacting your customers?
Read more
The main question we hear about Service Design is, will it work for my organisation?
Read more
As service industries undergo dramatic changes in response to technological advances and changing consumer demands, it can be difficult for...
Read more
As service industries undergo dramatic changes in response to technological advances and changing consumer demands, it can be difficult for...
Read more
The true cost of poorly designed customer experiences
Read more
Not understanding or providing for your customers as well as you should, or as well as you used to be able to?
Read more
