Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
In Part 2 of this six-part series, we investigate the first fundamental of our Design-led approach – Designing the Experience. Businesses need a ...
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As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as...
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The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the...
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July 2022 update - check out our latest resources on top companies for customer service and employee experience: Five Top Automotive Brands for...
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1. Understand in detail what your services are made of A beautifully designed service is made up of many moving parts that work seamlessly together...
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Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.
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What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could...
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What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
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Our book has hit the shelves. Here's a selection of some of the endorsements
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Our book has hit the shelves. Here's a selection of some of the endorsements
Read more
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
Read more
What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could...
Read more
Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.
Read more
1. Understand in detail what your services are made of A beautifully designed service is made up of many moving parts that work seamlessly together...
Read more
July 2022 update - check out our latest resources on top companies for customer service and employee experience: Five Top Automotive Brands for...
Read more
The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the...
Read more
It's time for service innovation in the automotive industry The automotive industry is at a pivotal point as it tries to understand and envision the...
Read more
Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as...
Read more
As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at...
Read more
In Part 2 of this six-part series, we investigate the first fundamental of our Design-led approach – Designing the Experience. Businesses need a ...
Read more
