Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and...
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Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family...
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We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day...
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Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming...
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Engine, in partnership with Hued, Inspiring Experience and EY-Seren in the United Arab Emirates (UAE) has become a founding member of the Middle...
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In Part 2 of this six-part series, we investigate the first fundamental of our Design-led approach – Designing the Experience. Businesses need a ...
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As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at...
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Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as...
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The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the...
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The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the...
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It's time for service innovation in the automotive industry The automotive industry is at a pivotal point as it tries to understand and envision the...
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Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as...
Read more
As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at...
Read more
In Part 2 of this six-part series, we investigate the first fundamental of our Design-led approach – Designing the Experience. Businesses need a ...
Read more
Engine, in partnership with Hued, Inspiring Experience and EY-Seren in the United Arab Emirates (UAE) has become a founding member of the Middle...
Read more
Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming...
Read more
We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day...
Read more
Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family...
Read more
Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s...
Read more
By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and...
Read more
