Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

Design as the Super Power of the experience economy

As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at... Read more

Designing valuable B2B experiences

Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

Engine Annual Customer Experience Report 2018

The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the... Read more

Who are the top 10 best UK brands for customer service and experience?

July 2022 update - check out our latest resources on top companies for customer service and employee experience: Five Top Automotive Brands for... Read more

Four tips for designing beautiful services

1. Understand in detail what your services are made of A beautifully designed service is made up of many moving parts that work seamlessly together... Read more

What are the fundamental factors of a design-led approach?

Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones. Read more

Growing Desirable Profitable Relationships (GDPR)

What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could... Read more

A day in the life of a Service Designer

What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write... Read more

Customer-Driven Transformation Book

Our book has hit the shelves. Here's a selection of some of the endorsements Read more

Book: Customer-Driven Transformation Published July 2018

Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)... Read more

Book: Customer-Driven Transformation Published July 2018

Engine’s new book Customer-Driven Transformation is due to be published worldwide on Tuesday 3rd July (Saturday 28th July 2018 in the United States)... Read more

Customer-Driven Transformation Book

Our book has hit the shelves. Here's a selection of some of the endorsements Read more

A day in the life of a Service Designer

What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write... Read more

Growing Desirable Profitable Relationships (GDPR)

What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could... Read more

What are the fundamental factors of a design-led approach?

Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones. Read more

Four tips for designing beautiful services

1. Understand in detail what your services are made of A beautifully designed service is made up of many moving parts that work seamlessly together... Read more

Who are the top 10 best UK brands for customer service and experience?

July 2022 update - check out our latest resources on top companies for customer service and employee experience: Five Top Automotive Brands for... Read more

Engine Annual Customer Experience Report 2018

The results are in. For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the... Read more

Driving joined-up retail for the future of automotive

It's time for service innovation in the automotive industry The automotive industry is at a pivotal point as it tries to understand and envision the... Read more

Designing valuable B2B experiences

Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as... Read more

Design as the Super Power of the experience economy

As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at... Read more

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