Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
In recent years, there have been great improvements in passenger experience in the aviation industry; however, customers are still looking for that...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Keynote speech Service Design Global Conference, Amsterdam Watch Engine co-founder Oliver King deliver a keynote speech at this year's Service Design...
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Why are car buyers increasingly favouring alternatives to visiting a car dealership? Surprisingly customers see the test drive as one of the more...
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We're pleased to announce our first international office has opened in Dubai Our new UAE office, located in Dubai's bustling Deira district, will...
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The results are in. For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great...
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Author: Karen Barrett, Service Designer
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Author: Karen Barrett, Service Designer
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The results are in. For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great...
Read more
We're pleased to announce our first international office has opened in Dubai Our new UAE office, located in Dubai's bustling Deira district, will...
Read more
Why are car buyers increasingly favouring alternatives to visiting a car dealership? Surprisingly customers see the test drive as one of the more...
Read more
Keynote speech Service Design Global Conference, Amsterdam Watch Engine co-founder Oliver King deliver a keynote speech at this year's Service Design...
Read more
In recent years, there have been great improvements in passenger experience in the aviation industry; however, customers are still looking for that...
Read more
