Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is...
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Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have...
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Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
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Originally published in New Design Magazine, Issue 90, June 2011
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Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.
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Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the...
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In recent years, there have been great improvements in passenger experience in the aviation industry; however, customers are still looking for that...
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Keynote speech Service Design Global Conference, Amsterdam Watch Engine co-founder Oliver King deliver a keynote speech at this year's Service Design...
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Why are car buyers increasingly favouring alternatives to visiting a car dealership? Surprisingly customers see the test drive as one of the more...
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Why are car buyers increasingly favouring alternatives to visiting a car dealership? Surprisingly customers see the test drive as one of the more...
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Keynote speech Service Design Global Conference, Amsterdam Watch Engine co-founder Oliver King deliver a keynote speech at this year's Service Design...
Read more
In recent years, there have been great improvements in passenger experience in the aviation industry; however, customers are still looking for that...
Read more
Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the...
Read more
Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.
Read more
Originally published in New Design Magazine, Issue 90, June 2011
Read more
Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
Read more
In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have...
Read more
Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is...
Read more
