Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

Hybrid support services are here to stay

How the Health and Wellness sector is evolving Read more

How voice-enabled services are offering a brighter future for healthcare

For healthcare providers, the COVID-19 pandemic added an extra layer of complexity to their service provision. Not only did the sector have to deal... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

The patient experience reimagined: Diagnosis

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis? How might we balance doctor’s expertise and... Read more

The patient experience reimagined: Treatment

Imagine the improved quality of life, with the cohesive integration of key stakeholders working together in sync and an integrated system that works... Read more

The patient experience reimagined: Pre-diagnosis

Even the healthiest person catches the flu from time to time. Traditionally we then book an appointment to see a human doctor, meet them once and... Read more

The patient experience reimagined: Staying healthy

We shouldn’t have to lose loved ones or suffer pain that could have been avoided. As a society, we have the expertise, technology, and data to make... Read more

The future of healthcare – Post Covid-19

Is it time to move from a linear and reactive healthcare experience to a circular and proactive healthcare journey? As we go about our day,... Read more

The future of healthcare – Post Covid-19

Is it time to move from a linear and reactive healthcare experience to a circular and proactive healthcare journey? As we go about our day,... Read more

The patient experience reimagined: Staying healthy

We shouldn’t have to lose loved ones or suffer pain that could have been avoided. As a society, we have the expertise, technology, and data to make... Read more

The patient experience reimagined: Pre-diagnosis

Even the healthiest person catches the flu from time to time. Traditionally we then book an appointment to see a human doctor, meet them once and... Read more

The patient experience reimagined: Treatment

Imagine the improved quality of life, with the cohesive integration of key stakeholders working together in sync and an integrated system that works... Read more

The patient experience reimagined: Diagnosis

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis? How might we balance doctor’s expertise and... Read more

How voice-enabled services are offering a brighter future for healthcare

For healthcare providers, the COVID-19 pandemic added an extra layer of complexity to their service provision. Not only did the sector have to deal... Read more

Hybrid support services are here to stay

How the Health and Wellness sector is evolving Read more

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