Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

The future of retail is omnichannel: the 7 most important things retail brands should do

The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,... Read more

How to win more customers: Design an easy and enjoyable experience

An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

THAT Retail Concept Store wins “Best Experience Design” Award

The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al... Read more

THAT Retail Concept Store wins “Best Experience Design” Award

The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al... Read more

How to win more customers: Design an easy and enjoyable experience

An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ... Read more

The future of retail is omnichannel: the 7 most important things retail brands should do

The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,... Read more

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