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Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

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New ways of working: How can we design for the changing ways people work?

We are all still adapting to new ways of working. And with this in mind, we must ensure we are working to create a positive work culture both as... Read more

Great workplace experiences don't happen by accident; they are designed

Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the... Read more

Featured Education

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

3 Steps to align your customer and employee experience

As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for... Read more

Getting ahead in today’s experience economy: Why employee experience is critical

The importance of managing experiences properly is not a new concept. Back in 1998, Gilmore and Pine published an article in the Harvard Business... Read more

Service design: The key to creating a world class employee experience

In our previous blogs we looked at how and why the employee experience has become so relevant to a company’s productivity, profitability, and brand... Read more

Which factors have the greatest impact on employee experience?

We talked about the experience economy in our previous blog and why the employee experience is so important. To create the optimum employee... Read more

The 10 principles for designing people-centred workplace experiences

As the world of work continues to shift and change, we need to design workplace experiences that reflect the new world order. With the Covid pandemic... Read more

Redesigning the workforce experience

Thanks to all those who joined the third in our series of ‘Leading out of Lockdown’ webinars where we discussed what employers need to start, stop... Read more