Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

Designing for Dubai's Happiness Agenda

Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on... Read more

A guide to ecosystem services design

In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and... Read more

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

Service design futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and... Read more

Engine Customer Experience Report 2019

Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s... Read more

The role of car brands in mobility as a service

Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family... Read more

Designing the workforce and workplace experience

We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day... Read more

Designing for professional services

Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming... Read more

Engine co-founds SDN Middle Eastern Gulf chapter

Engine, in partnership with Hued, Inspiring Experience and EY-Seren in the United Arab Emirates (UAE) has become a founding member of the Middle... Read more

Behind every great service is a great organisation

In Part 2 of this six-part series, we investigate the first fundamental of our Design-led approach – Designing the Experience. Businesses need a ... Read more

Design as the Super Power of the experience economy

As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at... Read more

Designing valuable B2B experiences

Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as... Read more

Designing valuable B2B experiences

Business buyer expectations are exceeding those of private customers New evidence suggests that 82% of business buyers want the same experience as... Read more

Design as the Super Power of the experience economy

As part of Dubai Design Week 2018, we'll be hosting a session about 'Design as the Super Power of the experience economy'. The event will be held at... Read more

Behind every great service is a great organisation

In Part 2 of this six-part series, we investigate the first fundamental of our Design-led approach – Designing the Experience. Businesses need a ... Read more

Engine co-founds SDN Middle Eastern Gulf chapter

Engine, in partnership with Hued, Inspiring Experience and EY-Seren in the United Arab Emirates (UAE) has become a founding member of the Middle... Read more

Designing for professional services

Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming... Read more

Designing the workforce and workplace experience

We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day... Read more

The role of car brands in mobility as a service

Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family... Read more

Engine Customer Experience Report 2019

Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s... Read more

Service design futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and... Read more

A guide to ecosystem services design

In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and... Read more

Designing for Dubai's Happiness Agenda

Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on... Read more

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.