Resources (10)

Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

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Your customers have changed webinar

https://youtu.be/SwLd08pqijk Read more

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though... Read more

Featured Education

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

Reimagine at speed – Service model

An innovative service model that thrives despite the Covid-19 measures constraining your industry. Read more

Restart your services with impact

Many businesses have been unable to operate while others have but with short term, protective measures in place. Now the urgency has become the... Read more

Designing for Dubai's Happiness Agenda

Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on... Read more

A guide to ecosystem services design

In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and... Read more

Service design futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and... Read more

Engine Customer Experience Report 2019

Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s... Read more

The role of car brands in mobility as a service

Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family... Read more

Designing the workforce and workplace experience

We’re all becoming used to services that are more personalised, proactive, real-time and rewarding because we experience these qualities every day... Read more

Designing for professional services

Regardless of the industry in which we work, we cannot control customers’ expectations of the services our businesses provide. We’re all becoming... Read more