Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

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Redesigning your frontline through all this change

If your business delivers some or all of its service within physical spaces and through your frontline colleagues, then right now you're probably... Read more

Reconfigure your service together

Your customers have changed. The rules have changed. Now your service needs to change. How are you going to remobilise your teams to redesign and... Read more

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

Technology alone won't save air travel

As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for... Read more

Redesigning the workforce experience

Thanks to all those who joined the third in our series of ‘Leading out of Lockdown’ webinars where we discussed what employers need to start, stop... Read more

Turn your passenger experience back on

The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task. In our introductory piece ... Read more

Planning for a new era of air travel

The Covid-19 pandemic has brought the aviation sector and commercial travel to an unprecedented halt. It’s still unclear if and when passengers will... Read more

Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality? Read more

Engine Service Design Webinars

https://youtu.be/bSUCOKyeVCg Read more

Service design sprints online

With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve... Read more

Your customers have changed webinar

https://youtu.be/SwLd08pqijk Read more

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though... Read more

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though... Read more

Your customers have changed webinar

https://youtu.be/SwLd08pqijk Read more

Service design sprints online

With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve... Read more

Engine Service Design Webinars

https://youtu.be/bSUCOKyeVCg Read more

Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality? Read more

Planning for a new era of air travel

The Covid-19 pandemic has brought the aviation sector and commercial travel to an unprecedented halt. It’s still unclear if and when passengers will... Read more

Turn your passenger experience back on

The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task. In our introductory piece ... Read more

Redesigning the workforce experience

Thanks to all those who joined the third in our series of ‘Leading out of Lockdown’ webinars where we discussed what employers need to start, stop... Read more

Technology alone won't save air travel

As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for... Read more

Reconfigure your service together

Your customers have changed. The rules have changed. Now your service needs to change. How are you going to remobilise your teams to redesign and... Read more

Redesigning your frontline through all this change

If your business delivers some or all of its service within physical spaces and through your frontline colleagues, then right now you're probably... Read more

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