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Business transformation & customer-centred vision alignment

We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is... Read more

DBA 2018 Design Effectiveness Award Winners

Engine joined an esteemed roster of winners to be presented with a prestigious award at last night’s Design Business Association (DBA) Design... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

Engine releases 'The Big 6' service design and CX trends report

In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it... Read more

Designing with and for children

We’re joining in with the International Association of Designers (IAoD) to celebrate World Design Days (12th - 15th April). The theme for Day 2 is... Read more

Scaling the CX function and building capability

Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our... Read more

Defining the experience enablers

In Part 3 of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers. Businesses need to have... Read more

Service design research and exploration

Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating... Read more

The evolution of service design: Present & future

Originally published in New Design Magazine, Issue 90, June 2011 Read more

Our service with Mercedes-Benz wins industry award!

Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care. Read more

Design thinking reshapes enterprise architecture

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the... Read more

Measuring and ensuring the success of services