Engine Service Design

Six ways to improve customer experience in aviation

In recent years, there have been great improvements in passenger experience in the aviation industry; however, customers are still looking for that... Read more

Oliver King speaks at Service Design Global Conference 2016

Keynote speech Service Design Global Conference, Amsterdam Watch Engine co-founder Oliver King deliver a keynote speech at this year's Service Design... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

Test drive changing landscapes

Why are car buyers increasingly favouring alternatives to visiting a car dealership? Surprisingly customers see the test drive as one of the more... Read more

Dubai international office opens

We're pleased to announce our first international office has opened in Dubai Our new UAE office, located in Dubai's bustling Deira district, will... Read more

Engine Annual Customer Experience Survey 2017

The results are in. For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great... Read more

Visiting Royal College of Art’s MA WIP Exhibition

Author: Karen Barrett, Service Designer Read more

Visiting Royal College of Art’s MA WIP Exhibition

Author: Karen Barrett, Service Designer Read more

Engine Annual Customer Experience Survey 2017

The results are in. For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great... Read more

Dubai international office opens

We're pleased to announce our first international office has opened in Dubai Our new UAE office, located in Dubai's bustling Deira district, will... Read more

Test drive changing landscapes

Why are car buyers increasingly favouring alternatives to visiting a car dealership? Surprisingly customers see the test drive as one of the more... Read more

Oliver King speaks at Service Design Global Conference 2016

Keynote speech Service Design Global Conference, Amsterdam Watch Engine co-founder Oliver King deliver a keynote speech at this year's Service Design... Read more

Six ways to improve customer experience in aviation

In recent years, there have been great improvements in passenger experience in the aviation industry; however, customers are still looking for that... Read more

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