Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
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Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
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When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many...
Read more
At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted...
Read more
Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not...
Read more
Cast your mind back just a few years and the digital customer experience some companies delivered was enough to differentiate them from their...
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The COVID-19 pandemic changed everything. And it brought many things to light, particularly in the world of education. As the world locked down,...
Read more
As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for...
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The importance of managing experiences properly is not a new concept. Back in 1998, Gilmore and Pine published an article in the Harvard Business...
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The importance of managing experiences properly is not a new concept. Back in 1998, Gilmore and Pine published an article in the Harvard Business...
Read more
As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for...
Read more
We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to...
Read more
The COVID-19 pandemic changed everything. And it brought many things to light, particularly in the world of education. As the world locked down,...
Read more
Cast your mind back just a few years and the digital customer experience some companies delivered was enough to differentiate them from their...
Read more
Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not...
Read more
At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted...
Read more
When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many...
Read more
Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
Read more
Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
Read more
The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
Read more
