Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

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Five top UK companies for employee experience in 2022

When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many... Read more

The future of education: Pandemic stories

At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted... Read more

You can't buy passenger experience

The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from... Read more

Five top UK retail brands for customer experience in 2022

Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not... Read more

Why digital is no longer enough to create value and differentiate your customer experience

Cast your mind back just a few years and the digital customer experience some companies delivered was enough to differentiate them from their... Read more

How COVID-19 lessons can help us reimagine a better future for our children’s education

The COVID-19 pandemic changed everything. And it brought many things to light, particularly in the world of education. As the world locked down,... Read more

3 Steps to align your customer and employee experience

As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for... Read more

Getting ahead in today’s experience economy: Why employee experience is critical

The importance of managing experiences properly is not a new concept. Back in 1998, Gilmore and Pine published an article in the Harvard Business... Read more

Service design: The key to creating a world class employee experience

In our previous blogs we looked at how and why the employee experience has become so relevant to a company’s productivity, profitability, and brand... Read more

Which factors have the greatest impact on employee experience?

We talked about the experience economy in our previous blog and why the employee experience is so important. To create the optimum employee... Read more

The 10 principles for designing people-centred workplace experiences

As the world of work continues to shift and change, we need to design workplace experiences that reflect the new world order. With the Covid pandemic... Read more

The 10 principles for designing people-centred workplace experiences

As the world of work continues to shift and change, we need to design workplace experiences that reflect the new world order. With the Covid pandemic... Read more

Which factors have the greatest impact on employee experience?

We talked about the experience economy in our previous blog and why the employee experience is so important. To create the optimum employee... Read more

Service design: The key to creating a world class employee experience

In our previous blogs we looked at how and why the employee experience has become so relevant to a company’s productivity, profitability, and brand... Read more

Getting ahead in today’s experience economy: Why employee experience is critical

The importance of managing experiences properly is not a new concept. Back in 1998, Gilmore and Pine published an article in the Harvard Business... Read more

3 Steps to align your customer and employee experience

As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for... Read more

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

How COVID-19 lessons can help us reimagine a better future for our children’s education

The COVID-19 pandemic changed everything. And it brought many things to light, particularly in the world of education. As the world locked down,... Read more

Why digital is no longer enough to create value and differentiate your customer experience

Cast your mind back just a few years and the digital customer experience some companies delivered was enough to differentiate them from their... Read more

Five top UK retail brands for customer experience in 2022

Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not... Read more

The future of education: Pandemic stories

At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted... Read more

Five top UK companies for employee experience in 2022

When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many... Read more

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