Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Is your employee experience negatively impacting your customers?
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With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ...
Read more
Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the...
Read more
The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
Read more
Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
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Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
Read more
When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many...
Read more
At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted...
Read more
Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not...
Read more
Cast your mind back just a few years and the digital customer experience some companies delivered was enough to differentiate them from their...
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Cast your mind back just a few years and the digital customer experience some companies delivered was enough to differentiate them from their...
Read more
Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not...
Read more
At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted...
Read more
When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many...
Read more
Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
Read more
Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
Read more
The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
Read more
Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the...
Read more
An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ...
Read more
With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who...
Read more
Is your employee experience negatively impacting your customers?
Read more
