Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Service and UX design have the same goal: to provide an excellent user experience. But, when should you opt for one over the other? In this blog, we...
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A fully connected service prioritises customer experience by consistently and seamlessly integrating technology and data to connect digital...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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Advancements in technology, such as smartphones, modern web technologies, cloud computing, APIs, microservices, data standards, identity and payment...
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How the Health and Wellness sector is evolving
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We are all still adapting to new ways of working. And with this in mind, we must ensure we are working to create a positive work culture both as...
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If you are not entirely sure what the metaverse actually is, you’re not alone. You’ll hear and see references to the metaverse everywhere at the...
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The main question we hear about Service Design is, will it work for my organisation?
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Chatbots can revolutionize a company’s customer service by automating tasks and reducing case volume. However, they are only useful as an alternative...
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There is a disconnect between how companies focus on and measure individual touchpoints in the customer journey and the way customers themselves...
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We discover why Joe Heapy, co-founder and managing partner of Engine Service Design, still finds service design so exciting – and why it might also...
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The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,...
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The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,...
Read more
We discover why Joe Heapy, co-founder and managing partner of Engine Service Design, still finds service design so exciting – and why it might also...
Read more
There is a disconnect between how companies focus on and measure individual touchpoints in the customer journey and the way customers themselves...
Read more
Chatbots can revolutionize a company’s customer service by automating tasks and reducing case volume. However, they are only useful as an alternative...
Read more
The main question we hear about Service Design is, will it work for my organisation?
Read more
If you are not entirely sure what the metaverse actually is, you’re not alone. You’ll hear and see references to the metaverse everywhere at the...
Read more
We are all still adapting to new ways of working. And with this in mind, we must ensure we are working to create a positive work culture both as...
Read more
How the Health and Wellness sector is evolving
Read more
Advancements in technology, such as smartphones, modern web technologies, cloud computing, APIs, microservices, data standards, identity and payment...
Read more
A fully connected service prioritises customer experience by consistently and seamlessly integrating technology and data to connect digital...
Read more
Service and UX design have the same goal: to provide an excellent user experience. But, when should you opt for one over the other? In this blog, we...
Read more
