Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
The main question we hear about Service Design is, will it work for my organisation?
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Chatbots can revolutionize a company’s customer service by automating tasks and reducing case volume. However, they are only useful as an alternative...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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There is a disconnect between how companies focus on and measure individual touchpoints in the customer journey and the way customers themselves...
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We discover why Joe Heapy, co-founder and managing partner of Engine Service Design, still finds service design so exciting – and why it might also...
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The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,...
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Is your employee experience negatively impacting your customers?
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With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who...
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An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ...
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Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the...
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The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
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Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
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Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
Read more
The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
Read more
Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the...
Read more
An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ...
Read more
With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who...
Read more
Is your employee experience negatively impacting your customers?
Read more
The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,...
Read more
We discover why Joe Heapy, co-founder and managing partner of Engine Service Design, still finds service design so exciting – and why it might also...
Read more
There is a disconnect between how companies focus on and measure individual touchpoints in the customer journey and the way customers themselves...
Read more
Chatbots can revolutionize a company’s customer service by automating tasks and reducing case volume. However, they are only useful as an alternative...
Read more
The main question we hear about Service Design is, will it work for my organisation?
Read more
