Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

Why I love service design and why you might too

We discover why Joe Heapy, co-founder and managing partner of Engine Service Design, still finds service design so exciting – and why it might also... Read more

The future of retail is omnichannel: the 7 most important things retail brands should do

The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,... Read more

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

Employee Experience eBook

Is your employee experience negatively impacting your customers? Read more

The importance of adapting service experiences to rapidly-changing customer needs

With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who... Read more

How to win more customers: Design an easy and enjoyable experience

An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ... Read more

Great workplace experiences don't happen by accident; they are designed

Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the... Read more

THAT Retail Concept Store wins “Best Experience Design” Award

The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al... Read more

The rise of the Chief Experience Officer

Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new... Read more

Five top automotive brands for customer experience in 2022

Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for... Read more

Five top UK companies for employee experience in 2022

When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many... Read more

The future of education: Pandemic stories

At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted... Read more

The future of education: Pandemic stories

At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted... Read more

Five top UK companies for employee experience in 2022

When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many... Read more

Five top automotive brands for customer experience in 2022

Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for... Read more

The rise of the Chief Experience Officer

Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new... Read more

THAT Retail Concept Store wins “Best Experience Design” Award

The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al... Read more

Great workplace experiences don't happen by accident; they are designed

Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the... Read more

How to win more customers: Design an easy and enjoyable experience

An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ... Read more

The importance of adapting service experiences to rapidly-changing customer needs

With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who... Read more

Employee Experience eBook

Is your employee experience negatively impacting your customers? Read more

The future of retail is omnichannel: the 7 most important things retail brands should do

The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,... Read more

Why I love service design and why you might too

We discover why Joe Heapy, co-founder and managing partner of Engine Service Design, still finds service design so exciting – and why it might also... Read more

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