Why it’s hard for organisations to meet changing consumer expectations

Why it’s hard for organisations to meet changing consumer expectations Image
Home arrow Resources arrow Why its hard for organisations to meet changing consumer expectations

As service industries undergo dramatic changes in response to technological advances and changing consumer demands, it can be difficult for organisations to integrate digital and human touch points while building meaningful relationships with their customers.

But don’t panic - we’ve put together a whitepaper with 8 common barriers that may be preventing progress, and tips for creating remarkable services to wow your customers like never before.

You'll Learn:

  • How consumer expectations have shifted and what this means for organisations in service industries
  • Common barriers to crafting connected customer experiences
  • How a connected service approach can help integrate touchpoints and keep customers at the heart of your operations

To learn more about Connected Service Design, click here.

Simply fill out the form on this page to download your free copy now.

Designing with Pandemic Personas

Using Pandemic Personas as part of your COVID CX response toolkit.

The importance of adapting service experiences to rapidly-changing customer needs

With the pandemic forcing companies to adapt rapidly throughout to offer products and services...

Reconfigure your service together

Your customers have changed. The rules have changed. Now your service needs to change. How are you...

Five top UK companies for employee experience in 2022

When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice...

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.

Learn about the benefits of connected service design