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Service Design resources and insights

Mobility as a service

The role of car brands in mobility as a service

The shift from car ownership to usership brings new challenges.

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Design workplace experience

Designing the workforce and workplace experience

Creating remarkable workforce and workplace experiences through service design.

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designing for professional services

Designing for professional services

Reimagining and designing the customer experience of professional services.

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A photo looking down a set of tracks with roads of cars on the left and right. Along the left side is a whole range of high rise buildings and skyscrapers that spread around across the horizon

Engine co-founds SDN Middle Eastern Gulf chapter

Engine helps found the Service Design Network's Middle Eastern Gulf chapter.

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Designing great customer experience

Behind every great service is a great organisation

Businesses need a compelling vision to create a remarkable, valuable and branded experience.

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Super powering experiences with design

Design as the Super Power of the experience economy

Design as the Super Power of the experience economy.

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A man in white shirt is looking pensively at his laptop while also holding a phone in his hand

Designing valuable B2B experiences

New evidence suggests that 82% of business buyers want the same experience as when they’re buying for themselves.

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An aerial view of a roundabout road with a two flyovers crossing over it, one from left to right and the other top to bottom. The surrounding area is green with buildings on the right edge and a car park on the left

Driving joined-up retail for the future of automotive

It's time for service innovation in the automotive industry.

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3 women are stood laughing out in the sun

Engine Annual Customer Experience Report 2018

The results are in. Engine Annual Customer Experience Report 2018.

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A woman in glasses is leaning on a wooden bookcase smiling while looking at her red smartphone.

Who are the top 10 best UK brands for customer service and experience?

Top 10 best UK brands for customer service and experience in 2018.

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