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Service Design resources and insights

A man in white shirt is looking pensively at his laptop while also holding a phone in his hand

Designing valuable B2B experiences

New evidence suggests that 82% of business buyers want the same experience as when they’re buying for themselves.

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An aerial view of a roundabout road with a two flyovers crossing over it, one from left to right and the other top to bottom. The surrounding area is green with buildings on the right edge and a car park on the left

Driving joined-up retail for the future of automotive

It's time for service innovation in the automotive industry.

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Engine Annual Customer Experience Report 2018

The results are in. Engine Annual Customer Experience Report 2018.

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A woman in glasses is leaning on a wooden bookcase smiling while looking at her red smartphone.

Who are the top 10 best UK brands for customer service and experience?

Top 10 best UK brands for customer service and experience in 2018.

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four tips for designing beautiful services

Four tips for designing beautiful services

The moving parts of a beautifully designed service work seamlessly together without the customer, or service staff, realising it.

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A man in glasses is smiling while leaning against a wall covered in post-it notes that represent a process flow of service design

What are the fundamental factors of a design-led approach?

Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.

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The word 'info' with an arrow pointing to the right is painted in white paint on a black wall

Growing Desirable Profitable Relationships (GDPR)

GDPR gives consumers the means to opt-out, so focus on those that choose to opt-in.

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a day in the life of a service designer

A day in the life of a Service Designer

What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share.

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A yellow book stands up on a blank table reads Authors: 'Joe Heapy, Oliver King and James Samperi' Title: 'Customer Driven Transformation' Sub Title: 'How design-led companies get the right services to market'

Customer-Driven Transformation Book

Our book has hit the shelves. Here's a selection of some of the endorsements.

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A yellow book in the centre reads 'Joe Heapy, Oliver King and James Samperi - Customer Driven Transformation - How design-led companies get the right services to market'

Book: Customer-Driven Transformation Published July 2018

Engine’s new book Customer-Driven Transformation will be published worldwide on Tuesday 3rd July by Kogan Page.

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