2021 Pandemic Personas – Download your CX toolkit now

Service Design resources and insights

A woman in glasses is leaning on a wooden bookcase smiling while looking at her red smartphone.

Who are the top 10 best UK brands for customer service and experience?

Top 10 best UK brands for customer service and experience in 2018.

Read more
A picture of some people wearing green tshirts with 'crew' on the back while helping people at a kiosk or bar

Four tips for designing beautiful services

The moving parts of a beautifully designed service work seamlessly together without the customer, or service staff, realising it.

Read more
The word 'info' with an arrow pointing to the right is painted in white paint on a black wall

Growing Desirable Profitable Relationships (GDPR)

GDPR gives consumers the means to opt-out, so focus on those that choose to opt-in.

Read more
What does a service designer do

A day in the life of a Service Designer

What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share.

Read more
A yellow book stands on a white surface and the front cover reads 'Joe Heapy, Oliver King and James Samperi - Customer Driven Transformation - How design-led companies get the right services to market'

Customer-Driven Transformation Book

Our book has hit the shelves. Here's a selection of some of the endorsements.

Read more
A yellow book stands on a white surface and the front cover reads 'Joe Heapy, Oliver King and James Samperi - Customer Driven Transformation - How design-led companies get the right services to market'

Book: Customer-Driven Transformation Published July 2018

Engine’s new book Customer-Driven Transformation will be published worldwide on Tuesday 3rd July by Kogan Page.

Read more
Two decorative arches meet in the middle forming an open circle in front of the blue Sky. Across the top reads 'Tomorrowland' while a Seagull sits on top

Business transformation & customer-centred vision alignment

We’re joining the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April).

Read more
A young boy is in focus at the front of the picture, pulling a face like a growl or a roar. In his hand he has a toy dinosaur made of blocks also roaring in front of his face

Designing with and for children

International Association of Designers (IAoD) celebrates World Design Days (12th – 15th April).

Read more
A woman is presenting at the front of a room of people who are watching her. Some people are sat at a desk while others are sat on their chairs in the middle.

Scaling the CX function and building capability

Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our Design-led approach – Scaling the CX function.

Read more
Define the enablers of the experience

Defining the experience enablers

In Part three of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers.

Read more