2021 Pandemic Personas – Download your CX toolkit now
Top 10 best UK brands for customer service and experience in 2018.
The moving parts of a beautifully designed service work seamlessly together without the customer, or service staff, realising it.
GDPR gives consumers the means to opt-out, so focus on those that choose to opt-in.
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share.
Our book has hit the shelves. Here's a selection of some of the endorsements.
Engine’s new book Customer-Driven Transformation will be published worldwide on Tuesday 3rd July by Kogan Page.
We’re joining the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April).
International Association of Designers (IAoD) celebrates World Design Days (12th – 15th April).
Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our Design-led approach – Scaling the CX function.
In Part three of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers.