Service Design resources and insights

We’re joining the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April).

International Association of Designers (IAoD) celebrates World Design Days (12th – 15th April).

Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our Design-led approach – Scaling the CX function.

In Part three of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers.

‘The Big 6’ service design and customer experience trends report.

Engine joined an esteemed roster of winners at last night’s Design Business Association (DBA) Design Effectiveness Awards.

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

We're pleased to announce our first international office has opened in Dubai

Surprisingly customers see the test drive as one of the more frustrating moments in the car purchasing journey – and yet it’s meant to be the point where people get excited and make decisions.