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Service Design resources and insights

Two decorative arches meet in the middle forming an open circle in front of the blue Sky. Across the top reads 'Tomorrowland' while a Seagull sits on top

Business transformation & customer-centred vision alignment

We’re joining the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April).

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designing with and for children

Designing with and for children

International Association of Designers (IAoD) celebrates World Design Days (12th – 15th April).

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scaling the cx function and building capability

Scaling the CX function and building capability

Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our Design-led approach – Scaling the CX function.

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A picture in two halves with the left showing a driver in a car next to a person with a smart phone showing directions on the phone. The other side is a black and white cartoon showing a man interacting with a digital tablet on his steering wheel while 3 people stand outside the window smiling

Defining the experience enablers

In Part three of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers.

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‘The Big 6’ service design and CX trends report

Engine releases ‘The Big 6’ service design and CX trends report

‘The Big 6’ service design and customer experience trends report.

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dba 2018 design effectiveness award winners

DBA 2018 Design Effectiveness Award Winners

Engine joined an esteemed roster of winners at last night’s Design Business Association (DBA) Design Effectiveness Awards.

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Service Design WIP Exhibition

Visiting Royal College of Art’s MA WIP Exhibition

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

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an aerial view of 9 tables with men and women sitting around them. Most have drinks on their tables and the people are working. There is one man walking between the tables

Engine Annual Customer Experience Survey 2017

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

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engine opens dubai office

Dubai international office opens

We're pleased to announce our first international office has opened in Dubai

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Over the shoulder photo of a man in a red and blue checkered shirt driving a car with one hand on the wheel.

Test drive changing landscapes

Surprisingly customers see the test drive as one of the more frustrating moments in the car purchasing journey – and yet it’s meant to be the point where people get excited and make decisions.

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