Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.
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What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
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We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
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Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
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Originally published in New Design Magazine, Issue 90, June 2011
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Originally published in New Design Magazine, Issue 90, June 2011
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Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating...
Read more
We’re joining in with the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April). Day 3 is...
Read more
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share. Well, the first thing I do is make a coffee and write...
Read more
What does GDPR mean to you? For consumers, the advent of the General Data Protection Regulation (GDPR) has been a cleansing process. Yes, they could...
Read more
Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.
Read more
