Resources
Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.
Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
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The automotive industry is changing, and in this first blog in our automotive series, we explore how smart tech and connectivity within the car is...
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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The automotive industry is no different to any other when it comes to online and in person experiences. Organisations need to understand and...
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In this series of blogs about the future of automotive retail we have looked at the challenges currently facing the industry. The linear processes of...
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In our previous blog we talked about reimagining the customer relationship in the automotive industry and how customers want to connect with brands...
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In our last blog about the future of the automotive industry we looked at why it is so important to ensure that digital and physical experiences are...
Read more
In our previous 2 blogs in this series about the future of the automotive industry, we have looked at how customer expectations have changed while...
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In our previous blog The Future of Automotive Retail: the 5 most important things automotive brands should do, we discussed how the industry is...
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Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family...
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Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.
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Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.
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It's time for service innovation in the automotive industry The automotive industry is at a pivotal point as it tries to understand and envision the...
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Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. From family...
Read more
In our previous blog The Future of Automotive Retail: the 5 most important things automotive brands should do, we discussed how the industry is...
Read more
In our previous 2 blogs in this series about the future of the automotive industry, we have looked at how customer expectations have changed while...
Read more
In our last blog about the future of the automotive industry we looked at why it is so important to ensure that digital and physical experiences are...
Read more
In our previous blog we talked about reimagining the customer relationship in the automotive industry and how customers want to connect with brands...
Read more
In this series of blogs about the future of automotive retail we have looked at the challenges currently facing the industry. The linear processes of...
Read more
The automotive industry is no different to any other when it comes to online and in person experiences. Organisations need to understand and...
Read more
The automotive industry is changing, and in this first blog in our automotive series, we explore how smart tech and connectivity within the car is...
Read more
Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
Read more
