Engine Service Design
The COVID-19 pandemic has profoundly affected the retail sector, with many stores forced to close at the height of lockdown. During that time,...
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Is your employee experience negatively impacting your customers?
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The airport experience. For some, it conjures images of long queues, confusing signs, and mounting stress. But what if airports transformed from...
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With the pandemic forcing companies to adapt rapidly throughout to offer products and services remotely, the landscape has changed. Organisations who...
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An exceptional customer experience is the key to winning and retaining customers. A good digital experience used to be a differentiator for brands, ...
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Thanks to COVID-19 we have all seen or experienced a seismic shift in both the workplace and workplace culture. Employees are demanding more from the...
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The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al...
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Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new...
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Over the last couple of years, we have all begun to value positive experiences and connection even more than we did before. Many things we took for...
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When the COVID-19 pandemic hit no one could have anticipated that the changes in working practice it led to would have such a lasting impact. Many...
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At Engine Service Design, we’re constantly looking to reimagine improved services and experiences for the future. The COVID-19 pandemic highlighted...
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Retailers deal directly with multiple customers day in, day out. A positive customer experience (CX) should be a given, but we all know this is not...
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