2021 Pandemic Personas – Download your CX toolkit now

Service Design resources and insights

Pandemic personas

Designing with Pandemic Personas

Using Pandemic Personas as part of your Covid-19 CX response toolkit.

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Redesigning your frontline through all this change

As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.

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Service design for air travel industry

Technology alone won’t save air travel

As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for air travel.

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Redesigning the workforce experience

Redesigning the workforce experience

Watch the third in our series of ‘Leading out of Lockdown’ webinars on what employers need to start, stop and do more to create and maintain a high performing workforce.

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Enhancing passenger experience

Turn your passenger experience back on

The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task.

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Webinar: Your customers have changed. What now?

Watch ‘Leading out of Lockdown’ where we discuss how to design for the new needs and expectations of your customers and employees.

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planning for a new era of air travel

Planning for a new era of air travel

Designing a great passenger experience is still vital for the growth of the aviation sector, in fact, more so than ever.

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Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality?

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Engine Service Design Webinars

Oliver King and James Samperi set out the steps to identify, prioritise and tackle the experience design challenges you're facing.

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Service Design Sprints Online

With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve moved service design online.

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