2021 Pandemic Personas – Download your CX toolkit now

Service Design resources and insights

Pandemic personas

Designing with Pandemic Personas

Using Pandemic Personas as part of your Covid-19 CX response toolkit.

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A guide to ecosystem services design

Business ecosystems are creators of value. Here's a practical and accessible approach to unlocking value within your business ecosystem.

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A yellow book stands up on a blank table reads Authors: 'Joe Heapy, Oliver King and James Samperi' Title: 'Customer Driven Transformation' Sub Title: 'How design-led companies get the right services to market'

Customer-Driven Transformation Book

Our book has hit the shelves. Here's a selection of some of the endorsements.

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A yellow book in the centre reads 'Joe Heapy, Oliver King and James Samperi - Customer Driven Transformation - How design-led companies get the right services to market'

Book: Customer-Driven Transformation Published July 2018

Engine’s new book Customer-Driven Transformation will be published worldwide on Tuesday 3rd July by Kogan Page.

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