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Service Design resources and insights

A man in white shirt is looking pensively at his laptop while also holding a phone in his hand

Designing valuable B2B experiences

New evidence suggests that 82% of business buyers want the same experience as when they’re buying for themselves.

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A mannequin on display demonstrating B2B service design

Designing a B2B service business from scratch

Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture within Philips. Philips has three divisions, the biggest part being B2B.

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